3SIP Services Cloud hosted PABX/PBX
Service Description
These services are a Cloud hosted PABX/PBX with SIP Trunks delivered onto your mobile APP, PC soft phone or IP handset. The broadband may be provided by 3SIP Services or another provider. These Services do not include the cost of your broadband internet connection.
Plan Inclusions
| Starter Plan |
| $99 per month |
| Setup $250 (up to 5 Users) |
| 5 Extensions |
| Fully featured PBX |
| 1 PAYG SIP Trunks |
| 1 BYO or New DID |
| NO FLAG Fall for ALL calls |
| Local/ National Calls @ 10c per call |
| Mobiles calls @ 17c per min |
| 13/1300 calls @ 32c per call |
| Extensions Anywhere |
| No Lock In Contracts |
| Month to Month Terms |
| Prices exclude GST unless otherwise stated |
| Total min cost inc GST $383.90 |
| Small Business |
| $170 per month |
| Setup $500 (up to 15 Users) |
| Unlimited Extensions |
| Fully featured PBX |
| 4 PAYG SIP Trunks |
| 1 BYO or New DID |
| NO FLAG Fall for ALL calls |
| Local/ National Calls @ 10c per call |
| Mobiles calls @ 17c per min |
| 13/1300 calls @ 32c per call |
| Extensions Anywhere |
| No Lock In Contracts |
| Month to Month Terms |
| Prices exclude GST unless otherwise stated |
| Total min cost inc GST $737 |
| Medium Business |
| $320.00 per month |
| Setup $1000 (up to 30 Users) |
| Unlimited Extensions |
| Fully featured PBX |
| 8 PAYG SIP Trunks |
| 2 BYO or New DID |
| NO FLAG Fall for ALL calls |
| Local/ National Calls @ 10c per call |
| Mobiles calls @ 17c per min |
| 13/1300 calls @ 32c per call |
| Extensions Anywhere. |
| No Lock In Contracts |
| Month to Month Terms |
| Prices exclude GST unless otherwise stated |
| Total min cost inc GST $1,452 |
| Enterprise |
| $590.00 per month |
| Setup $2000 (up to 60 Users) |
| Unlimited Extensions |
| Fully featured PBX |
| 16 PAYG SIP Trunks |
| 4 BYO or New DID |
| NO FLAG Fall for ALL calls |
| Local/ National Calls @ 10c per call |
| Mobiles calls @ 17c per min |
| 13/1300 calls @ 32c per call |
| Extensions Anywhere. |
| No Lock In Contracts |
| Month to Month Terms |
| Prices exclude GST unless otherwise stated |
| Total min cost inc GST $2,849 |
Service Availability
3SIP Services Cloud hosted PABX/PBX’s and SIP Trunks require a mobile and/or fixed broadband internet service. Each VoIP call requires a minimum of 100kbps of uncontested upstream and downstream bandwidth for optimal quality.
Business eligibility
3SIP Services SIP Trunks are available to Australian business customers only. To be eligible for this plan you or your business must provide us with a registered ABN, ARBN or ACN.
Additional Services and Promotions
This fine print doesn’t include any value added services (add-ons) or special promotions that you select whilst you have these calling plan.
Cloud PABX/PBX Features and Availability
These plans include access to all of the features in the Cloud hosted PABX/PBX and is available to all Business customers.
Billing Information
Your account is invoiced on the between the 1st and 5th day of each month, this invoice will include monthly services in advance and PAYG call charges in arrears for the previous month.
Your first invoice will include any setup/hardware charges and pro-rata Service charges from the Service activation date to the end of the month.
Payments
Payment for this invoice must be made by the due date on the invoice, usually 14th of the invoice month.
Minimum Term
Our Cloud hosted PABXs terms are on a Month to Month term only require 1 month notice of cancellation. Services with DID’s will still be active and due until such time as the Porting out from 3SIP Services has completed
Cancellation
You must cancel your service 1 month prior to the anniversary of your Service(s). All cancellations must be in writing sent to accounts@igd.com.au. Cancellations will only be accepted once we have sent confirmation email.
Other Information
Customer Service
Call us on 1300 843 256 during Australian Eastern business hours for assistance with your account balance and usage. For other assistance email help@igd.com.au.
Financial Hardship
For more information on our Financial Hardship Policy please click here.
Dispute Resolution
Submit any concerns to help@igd.com.au
TIO Contact Details
We love to help our customers and endeavour to provide the best service. However, if we haven’t been able to assist you and you have exhausted all avenues for resolving your complaint within 3SIP Services, and you’re not satisfied with the resolution you have been offered, you have the option to contact the Telecommunications Industry Ombudsman (TIO) by calling 1800 062 058 or visit http://www.tio.com.au/about-us/contact-us/
Download Critical Information Summary
